In the dynamic field of ship management, operational efficiency and cost management are critical tomaintaining a competitive edge. Recognising this, we established our Shared Services Centre (SSC) in Navi Mumbai two years ago with a clear mission—to streamline operations, enhance service quality, and reduce cost-to-serve to our global customers. With the expansion of this centre to a new floor in April 2025, it is worth reflecting on the strategic benefits this initiative has brought to our organisation and how it enhances the service we provide to our clients, crew, and business unit teams.
The core purpose of our Shared Services Centre is to enhance our operational efficiency, which directly benefits our stakeholders. By centralising key functions such as finance, IT, sustainability, procurement, and others, we have been able to:
- Implement uniform processes across our operations: This standardisation reduces variability and ensures that best practices are consistently applied, leading to more predictable and reliable outcomes.
- Identify and eliminate redundant activities: This not only streamlines our processes but also reduces the time and resources spent on unnecessary tasks.
- Foster better collaboration amongst teams: When experts from different areas work together in the same location, they can share insights and solve problems more effectively, leading to continuous improvement in our processes.
Our Shared Services Centre leverages economies of scale to reduce our costs to serve, which in turn benefits our clients. This strategic advantage enables us to maintain high-quality services without the need to pass on additional costs. By optimising our operations, we ensure that our business remains lean and efficient, safeguarding our clients against excessive price increases due to rising operational costs.
This scale also enables us to invest in advanced technologies and training, enhancing our overall capabilities. Mumbai, known for its talent pool and innovative environment, provides us access to skilled professionals who bring new ideas and expertise to our operations. With the latest technological advancements at our disposal, our Shared Services Centre has become a hub of innovation, continuously exploring new ways to improve our processes through robotic process automation (RPA), artificial intelligence (AI) and machine learning (ML), and advanced data analytics to deliver better service to our stakeholders.
The success and efficiency gains we have observed have prompted us to expand our capacity by adding a new floor to our Mumbai facility. This expansion will allow us to accommodate more team members, further streamline our operations, and enhance our service capabilities. Since the establishment of the centre, we have seen a 30% reduction in response times and a 20% decrease in operational costs, demonstrating the tangible benefits of our strategic approach that directly translate into improved service for our stakeholders.
As we continue to scale our shared services, we remain focused on enhancing stakeholder experience, delivering high-value outcomes, and ensuring our operating model supports both current needs and future growth.
As we continue to scale our shared services, we remain focused on enhancing stakeholder experience, delivering high-value outcomes, and ensuring our operating model supports both current needs and future growth.
Our Shared Services Centre expands space in Mumbai
We are pleased to announce that our India Shared Services Centre (ISSC) is now equipped with a newly expanded office space in Mumbai as of April 2025. The ISSC is a vital enabler of our global operations, driving excellence across key functions through streamlined processes, consistent service delivery, and a strong focus on continuous improvement. This initiative is not just about physical space — it’s about growing with purpose.
This expanded workplace is a testament to the trust our clients have placed in us, the hard work of our teams, and the successes we’ve achieved together. Here’s to building a space that fosters capabilities, drives efficiencies, and strengthens our partnerships.
