In the dynamic field of ship management, operational efficiency and cost management are critical to maintaining a competitive edge. Recognising this, we established our Shared Services Centre (SSC) in Navi Mumbai two years ago with a clear mission—to streamline operations, enhance service quality, and reduce cost-to-serve to our global customers. With the expansion of this centre to a new floor in April 2025, it is worth reflecting on the strategic benefits this initiative has brought to our organisation and how it enhances the service we provide to our clients, crew, and business unit teams.